Mechanical and Plant Engineering


Pharma / Life Science

Institutions, Public Agencies and Government



Consumer Goods, Retail and Tourism

Mechanical and Plant Engineering

More value for your machines

Competitive pressure in mechanical engineering demands intelligent, complex machines in which mechanics, electronics and software are perfectly integrated and can be efficiently maintained. The same applies to the information exchanged between man and machine. This information is an integral part of every machine and must be optimally shared for operation, maintenance and repair purposes. An optimally designed human/machine interface is thus a true value-add for your machines - and your customers.

Linked topics for new perspectives

In mechanical engineering, machines, electronics and software are logically connected through mutual dependencies. An intelligent information model lets you map out these logical structures for a clear understanding of the complex web of interrelations. This allows you to view information from a variety of different viewpoints – even those you've never thought of before.

A model with a future

Being able to control machines efficiently is not the end of the story. With a semantic model, you can structure information today to meet the additional needs of tomorrow: built-in troubleshooting, situational diagnostics, individualized maintenance procedures and interactive repair guides let man and machine work together in the most effective way possible.


Adding value through user feedback

Operators and on-site technicians gain new experience and practical expertise regarding their products every day. Through defined feedback processes, this knowledge can be collected and evaluated to add value to the company. The result is more practice-oriented and relevant content that increases user satisfaction and efficiency and supports the ongoing development of future projects.


From engineering to after-sales

The automotive industry is a classic example of industrialization. Automotive products also come in an extremely wide range of variations and require custom manufacturing: with so many complex configuration options, no vehicle is exactly like the other. Good information management takes this variety into account. Like production, information processes are also industrialized and range from development to product communication, factories and diagnostics to the vehicles themselves (vehicular communications with OTX and ODX). In the opposite direction, feedback processes help companies benefit from comments, criticisms and experiences worldwide, regardless of language or market.

Information flow from source to target

Information is recorded as soon as it is created, then stored and linked semantically according to the single source principle. Engineering changes are thus automatically incorporated into all possible views and publications: changes to development parts lists are automatically reflected in replacement parts lists, diagnostic systems are updated with revised maintenance information, etc.


A discriminating customer owns a vehicle that was configured and manufactured to his precise specifications. That customer expects the same from his information: through personalized information products, the vehicle becomes his own and he identifies with the product. This creates a positive feeling of ownership that increases the customer's loyalty to the brand and turns him into a brand ambassador.

Intelligent linking for intelligent use

Intelligent linking is already contained within the data model and therefore does not need to be manually created. It allows the data to be used for any number of multichannel publications: as PDFs for printed operating manuals and plant literature, standard documentation for regulatory compliance or on interactive portals with semantic queries.

Arriving at the goal of the diagnostic process faster

With semantic linking, the information model "knows" much more than simply what was entered. Diagnostic processes are therefore not bound by decision trees but can determine the most efficient path based on the semantic network and take probabilities, labor values and other parameters into account. Through usage analyses, you get valuable feedback on what information is used and how you can further improve your diagnostic processes.

Pharma / Life Science

Information processes without risks and side effects

Pharma, life science and medical technology are among the most highly regulated and monitored industries in the world. Therefore, one of the key challenges is pushing new products through the necessary approval processes, such as those of the FDA, EDMEA and other agencies. In addition to medical and clinical aspects, consistency in the submitted documentation plays a key role in the decision process: consistent content, wording and terminology in clinical studies, supporting documentation, R&D documents and other submissions prevent time-consuming and costly clarification requests and correction cycles, thus greatly reducing time to market.

Collaboration in harmony

Comprehensive author support ensures that all parties involved in the information authoring process use terms and phrases consistently, regardless of the tool they work with. GRIPS lets you harmonize all your communications, whether that includes approval-related documents in Word, a content management system for supporting documentation or your emails in Outlook.

Valid terminology

With a valid terminology system, process participants can find the right word or phrase from the start, thus avoiding costly and time-consuming misunderstandings down the road. This is guaranteed through managed terminology processes from creation of terms in the source language, including incorporation of term bases such as MedDRA, to their approval for use in the translation process.

Ensuring terminology quality across the board

Valid terminology only works when it can be used by all parties involved and with all relevant tools. This requires easy access from word processing programs (such as Word), enterprise content management system (such as Documentum), translation tools (such as Transit) and globally available online applications (such as WebTerm).

Traceable quality

To ensure good translations, comprehensive quality assurance is required. Traceable revision processes that transparently record who translated and edited what and when are an important requirement.

Institutions, Public Agencies and Government

Preventing the exception from becoming the rule

Good management and administration requires consistent processes in which new requirements build upon the foundation of established principles. Inevitable exceptions and special circumstances should not disrupt the foundation but be seamlessly incorporated into existing processes. A thorough internal and external communication system with consistent, topic-based language rules lets you complete projects faster and avoid time-consuming queries from both internal and external customers.

Finding versus searching

Administrative tasks often involve searching through an enormous amount of documents to find answers to questions. Intelligent processes with efficient keywording let you store information in a way that makes it easy to find without lengthy searches.

Context is key

Searching for information isn't just about locating isolated words or phrases but about the context in which they are found. "Dynamic linking" has proven useful in the translation world and supports your document management efforts by letting you find the right information in the right context as efficiently as possible.

Ensuring continuity across formats

Managing information isn't something you start from scratch but rather on the basis of existing databases and document archives. With cross-format migration, you can repurpose existing data without losing the valuable information you already have.

Communicating on a solid basis

Most internal and external communication involves reuse of information that has already been communicated in one form or another. By reusing existing information quickly and easily, you don't have to reinvent the (communication) wheel each time.


Keeping processes on the right track

Globalization, which involves the free movement of goods and people and worldwide competition, presents great challenges for transportation companies. Efficient logistics are the deciding factor in remaining successful in this industry. The key is to ensure maximum availability of transport means and utilize infrastructure optimally, flexibly and according to the needs of the market. Customer requirements in terms of security, reliability, distance and timing must also be met.

Avoiding idle times

For bus companies and freight carriers, time is money, as they say, and idle times equal losses. Therefore, the goal is to minimize downtime through ongoing maintenance and increase vehicle availability. With intelligent information processes, maintenance work can be optimally aligned to the specific requirements and usage patterns of the individual vehicle.

Using infrastructure effectively

For rail companies, optimizing capacity means utilizing existing rail lines as efficiently as possible. Intelligent transportation planning increases transport volume and creates room for additional services while reducing resource and energy consumption.


Getting the ground ready

The future of agriculture lies in new markets – Africa, the BRIC countries and Central Asia (the "stans"). With new technology and expertise, the agricultural industry is literally conquering new terrain. Future target markets also represent new linguistic territory and require specialized terminology in the target languages. New technological frontiers must also be crossed: increasingly intelligent machines allow the optimal use of man, machine and fertilizers, increasing yield and protecting resources.

Feedback from the field

To ensure efficient soil management, an enormous amount of sensory information must be collected and precisely pinpointed using GPS data. In order to directly and immediately benefit from this flow of information, data must be processed fully automatically in real time and quickly made available again to ensure the optimized use of resources for each specific terrain.

Entering new terminological territory

Entering new terminological territory requires intelligent terminology processes in which terms are locally created and maintained, with quality and approval being handled centrally. Synchronized incorporation into authoring, translation and communication processes ensures universal, consistent use of terminology.

Assembly-line translation

With flexible translation processes, adding new languages to the mix is easy: pivot language translations (in which a standard language, such as English, is used as an intermediary language for translating between less common language pairs) are carried out simultaneously and ensure a short time to market. A multidirectional translation memory lets you keep your future options open. For example, certain language combinations in which a pivot language is used today may be translated directly tomorrow.

Utilizing expertise

Local experts know best how well your information will be understood by the target audience. In-country reviews are easy to conduct and improve the quality of your documents while increasing product security without time-consuming back and forth question and answer and correction cycles.

Consumer Goods, Retail and Tourism

Meeting the needs of any target audience in any market

The market for consumer goods, retail and tourism is vast and fast-paced. Companies who can achieve name recognition more quickly, build a stronger presence and attract more visitors to their websites are one step ahead of the game. Websites that address the specific needs of local markets and adapt quickly to new requirements on a global scale offer a key advantage.

Staying current globally

Fast-paced markets expect up-to-date websites and quick responses – with no time for lengthy, sluggish translation processes. Intelligent workflows and lean processes guarantee short information paths and quick localization of changes, keeping your internet presence current at all times.

Translating HTML, XML, etc.

The challenges of website localization are different than those of "traditional" Word or DTP projects: many small files, little context, complex hierarchical folder structures and individual DTDs. With a cleverly designed translation tool, you can manage the job efficiently and keep a tight handle on your website translations.

Selecting the right keywords

To make sure your target audience can find you on the web, you must "arm" your site with keywords that your target market will be sure to recognize and search for. A multilingual terminology management system that can also handle country-specific terminology variants can help you do just that.

Supporting terminology efficiently

Good terminology is only beneficial when used consistently and effortlessly. Seamless integration of terminology into the translation environment and dynamic terminology verification guarantee optimal translator support.